Refund policy

Body Care & Aromatherapy Products

We want you to be completely satisfied with your purchase. If you are not satisfied with your body care or aromatherapy products, please note the following return policy:

• Returns must be initiated within 14 days of receiving your order
• Customer is responsible for return shipping costs
• A valid tracking number must be provided for all returns
• Products must be returned in their original condition with at least 90% of the product remaining
• Upon receipt and inspection of the returned item, store credit will be issued for the amount paid for the product (excluding taxes and original shipping fees)
• Store credit must be used within 2 months from the date it is issued
• To initiate a return, please contact us at the email provided in our contact information

Digital Products

Due to the nature of digital products that are available for immediate download after purchase:

• All sales of digital products are final
• No refunds will be issued once the digital product has been delivered
• If you experience technical difficulties accessing your digital product, please contact our customer support team for assistance

Knitted Items

Please note that all knitted items are handcrafted with care and consideration:

• Knitted items cannot be returned or exchanged
• Please carefully review product descriptions, dimensions, and materials before making your purchase
• If you receive a knitted item that is damaged upon arrival, please contact us within 48 hours with photos of the damage for assistance

We reserve the right to refuse any returns that do not comply with our return policy. If you have any questions about our return policies, please contact us before making a purchase.